Overall Satisfaction Rankings of Auto Insurance Companies by Region for 2017
JD Powers 2017 U.S Auto Insurance Study finds that the frequency and severity of collision coupled with the extreme weather in the US has dropped profitability for insurers and increased rates for 26% of consumers. The rate increases have more than doubled in the last four years.
Study Reveals Overall Satisfaction Improves with Price Satisfaction Declines
This year’s survey, shows customer satisfaction at a historically high level of 819 on a 1000-point scale. Despite the high overall satisfaction rating, price satisfaction ratings have declined for a second year in a row.
The size of the increase in premium has a direct correlation with overall satisfaction scores. For example, a consumer who has a price increase of $200 or more has an overall satisfaction score of 538 (a 188-point decline from the average).
Insurance Company Satisfaction Ratings
The study also measures customer satisfaction with the individual insurance companies by region. The study examines customer satisfaction using five factors;
- interaction
- policy offering
- price
- billing process and policy information
- claims
The scores, based on 1000 total available points and the top 3 in each region are:
California Region
Esurance – 833
The Hartford – 832
Wawanesa – 829
Central Region
Auto-Owners Insurance – 865
Geico – 836
American Family – 835
Farm Bureau Mutual – 835
Florida Region
Auto-Owners Insurance – 843
21st Century – 820
Allstate– 820
MetLife – 820
Mid-Atlantic Region
The Hartford – 830
Erie Insurance – 829
Plymouth Rock Assurance – 827
New England Region
Amica Mutual – 875
The Hartford – 838
GEICO– 833
New York Region
The Hartford – 850
New York Central Mutual – 829
MetLife – 823
North Central Region
Auto-Owners Insurance – 853
Cincinnati Insurance – 846
COUNTRY Financial – 845
Northwest Region
PEMCO Insurance – 848
The Hartford – 822
Farmers – 810
Southeast Region
Farm Bureau Insurance – Tennessee– 864
Auto-Owners Insurance – 842
NC Farm Bureau – 837
Southwest Region
The Hartford – 832
Allstate – 816
State Farm – 814
Texas Region
TX Farm Bureau – 860
Auto Club of Southern California Insurance Group – 836
GEICO – 830
Insurance is Still a Service Business
Shopping for the cheapest auto insurance, or the best auto insurance, is still a consumer-oriented service business. Consumers are looking for car insurance companies which provide an easy, hassle-free shopping experience and the best value for their money.
Researching and purchasing auto insurance is not something many consumers look forward to but is a fact of life. Whether consumers are shopping online or using a local insurance agent they are all expecting a level of customer service which makes the job easier. Annual surveys such as the J.D. Power survey can help to make the search a little easier.
